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Research & Whitepapers

Published reports from industry, consumer surveys, and interviews.

Self-Written / Edited

Balto

Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023

Overcoming Distrust On Calls: Professor Mike Yeomans on Building Trust & Bad Questions

How to Fix Onboarding, According to 400+ Contact Center Employees

Missing Cents: Gender Pay Gaps in the Contact Center

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